Nondiscrimination Policy

Purestay does not tolerate discrimination on the basis of race, color, ethnicity, national origin, religion, sex, gender identity or expression, sexual orientation, marital status, disability, age, or any other characteristic protected under applicable federal, state, or local law.

This applies to every interaction on the platform: browsing, messaging, booking, hosting, reviewing, and any other use of Purestay.

When accepting, declining, or communicating with a guest, or in the course of a stay, a host may not, on the basis of any characteristic listed in Section 1:

• decline a booking request or otherwise refuse to host a guest;
• impose different terms, rules, rates, deposits, or conditions than those offered to other guests;
• cancel a confirmed booking;
• post content, in a listing or otherwise, expressing a preference, limitation, or exclusion; or
• otherwise treat a guest differently in the course of a stay.

Legitimate, nondiscriminatory reasons remain available to hosts, for example, a genuine property capacity limit applied consistently to all guests, or a lawful, consistently applied house rule (such as a no-smoking or no-pet policy) that is not a pretext for discrimination.

Fair housing law. Depending on the nature and duration of a stay and applicable state or local law, a listing may be subject to the federal Fair Housing Act and comparable state and local fair housing laws, which may impose additional requirements beyond this Policy. Hosts are responsible for understanding and complying with the fair housing and public accommodation laws applicable to their property, in addition to this Policy.

Service animals. Hosts must accommodate service animals in accordance with applicable law, notwithstanding any pet policy, except where a legally recognized exception applies.

Guests must treat hosts, their property, and any other individuals encountered through Purestay, including co-hosts, property managers, and neighbors, with respect, and may not discriminate on the basis of any characteristic listed in Section 1, including through messages, reviews, or conduct during a stay.

If you believe you have experienced or witnessed discrimination on Purestay, contact support@purestay.co with as much detail as you can provide, including relevant messages, listing information, and dates.

Purestay takes reports under this Policy seriously. On a credible report, Purestay may temporarily suspend the listing or account involved pending evaluation. Suspension is a precautionary step and is not itself a finding of violation.

Evaluation may consider the report, any response from the other party, relevant messages or listing content, and any prior history.

Outcomes may include a warning, required corrective action, temporary suspension, permanent removal of a listing, or termination of an account. Violation of this Policy is treated as a serious breach of the Terms of Service, the Host Agreement, or the Guest Terms, as applicable, and may result in immediate suspension without prior notice where warranted.

This Policy is an enforcement framework operated by Purestay against its own users. It is not compensation, and Purestay's enforcement action against another party does not entitle any user to a refund, credit, or other remedy from Purestay.

This Policy does not replace, limit, or substitute for any right or remedy available under the Fair Housing Act, applicable state or local public accommodation or fair housing law, or any other applicable law. Nothing in this Policy prevents any person from pursuing any legal right or remedy independently available to them.

This Policy is incorporated into and forms part of the Host Agreement and the Guest Terms. The disclaimers, limitation of liability, indemnification, and dispute resolution provisions of the Terms of Service apply in full to this Policy and are incorporated by reference.

We may update this Policy. Material changes will be communicated by posting the updated Policy with a new "Last updated" date and, where appropriate, by email or in-product notice.