Guest Terms

Purestay is not a party to your stay. Every home on Purestay is owned or controlled by an independent host. When you book, your rental contract is with that host, not with Purestay.

Purestay does not own, operate, manage, inspect, or control any home. Purestay does not set house rules and is not responsible for the condition, safety, or suitability of any home.

How you book depends on the listing:

You may not book a Purestay-hosted stay without creating an account. You are responsible for the accuracy of the email address you provide. Contact support@purestay.co if you need to update your email address.

For bookings made through Purestay, your identity and contact information are verified through Truvi, a third-party screening provider, as a condition of completing your booking. Where the host has enabled damage protection through Truvi, that program's terms, including its reporting deadlines and coverage limits, apply to your stay; those terms are available at https://truvi.com/screen-and-protect/guest-agreement/. Screening and claims administration are performed by Truvi, not by Purestay or the host, and Purestay does not guarantee any screening or claim outcome.

You must provide accurate information, including the number of guests. You may not exceed the occupancy stated in the listing or the host's Rental Agreement. You are responsible for everyone in your party, including minors, and for their compliance with house rules and the host's Rental Agreement.

Cancellation terms are set by the host on a per-listing basis and are displayed on the listing before you book. Review them before paying, they vary between homes.

On listings that book on Purestay:

• Your cancellation rights are governed by the cancellation policy shown on that listing at the time you booked.
• The host is the merchant of record and issues all refunds. Where a refund is due under the applicable policy, it is processed against the host's connected account and returned to your original payment method. Processing times depend on your payment provider.
• If the host cancels your booking, you receive a full refund regardless of timing.
• Purestay does not issue refunds and does not guarantee any refund. Purestay does not hold your funds and has no ability to compel a refund from a host.

On listings that book elsewhere, cancellation and refunds are governed entirely by the host's or third-party platform's terms. Purestay has no role.

At checkout on listings that book on Purestay, you may be offered the option to purchase travel insurance through an independent third-party insurance provider ("Travel Insurance Partner").

• This is entirely optional. Declining it has no effect on your booking.
• Purestay is not the insurer and is not a party to any travel insurance policy. If you purchase travel insurance, your contract is with the Travel Insurance Partner, under their own terms, coverage, exclusions, and claims process. Purestay does not review, endorse, guarantee, or take responsibility for the adequacy of any policy, and has no role in approving or paying any claim.
• Purestay may receive a referral fee or commission from the Travel Insurance Partner for policies purchased through this option.
• If you have questions about a policy or wish to file a claim, contact the Travel Insurance Partner directly.

Our Standards are commitments made and warranted by the host. If you believe a home does not meet them, tell us at support@purestay.co.

Purestay may temporarily suspend a listing pending evaluation. Suspension is a precautionary step and is not a finding of violation. Outcomes may include reinstatement, required correction, extended suspension, permanent removal, or termination of the host's account.

Enforcement is not compensation. Purestay's enforcement of its standards against a host is a matter between Purestay and that host. It does not entitle you to a refund, credit, or other remedy from Purestay, and Purestay does not issue refunds. Any refund claim lies against the host under the applicable cancellation policy and the host's Rental Agreement.

Please read the Health & Environmental Disclaimer in full before booking. It is a separate document and forms part of your agreement.

In summary, and without limiting that document:

• Our Standards describe products and practices, not guaranteed environmental conditions.
• Neither Purestay nor any host guarantees that a home is free of all detectable scent, or that you will not react to a home.
• Conditions outside a host's control can affect a home, including items brought by previous guests, neighboring properties, outdoor conditions, materials and furnishings, third-party cleaning or laundry services, and legally required service animals.
• Individual sensitivity varies widely. A home that suits one guest may not suit another.
• If you or anyone in your party has a heightened sensitivity or a health condition that could be affected by an indoor environment, you are responsible for doing your own diligence , including contacting the host with specific questions before booking, and for deciding whether a home is appropriate for you. Purestay cannot make that assessment for you.
• Purestay does not provide medical advice. Nothing on the platform is a medical claim or a substitute for professional medical judgment.

You agree to treat the home with care, follow the host's house rules and Rental Agreement, comply with applicable laws, and not create a nuisance. You are responsible for damage caused by you or your party. Damage claims are between you and the host.

Respecting Our Standards during your stay. Homes on Purestay are maintained fragrance-free as described in Our Standards. To help preserve that standard for the next guest, please avoid bringing or using products with fragrance in the home, including scented laundry detergent, dryer sheets, fabric softener, air fresheners or plug-ins, and heavy use of cologne, perfume, or other strongly scented personal care products. Light, ordinary personal care use is expected and is not a violation of this section; this section addresses excessive or heavy fragrance use that leaves lingering residue in the home.

Remediation fee. Where a guest's use of fragranced products during a stay requires specialized or additional cleaning to restore the home to Our Standards for the next guest, the host may charge a reasonable remediation fee, in accordance with the host's Rental Agreement, limited to the host's actual additional cleaning cost. Purestay does not charge, collect, or hold this fee, remediation fees on commission-tier stays are billed by the host directly to the guest, consistent with Section 9 of the host's Rental Agreement. Purestay does not collect, hold, or facilitate any security deposit, and does not process or hold funds related to damage or remediation claims.

You must comply with Purestay's Nondiscrimination Policy in full, which is incorporated into these Guest Terms. You may not discriminate against a host or anyone else you encounter through Purestay on the basis of race, color, ethnicity, national origin, religion, sex, gender identity or expression, sexual orientation, marital status, disability, age, or any other characteristic protected under applicable law, including in messages, reviews, or conduct during a stay. Violation is treated as a serious breach of these Guest Terms and may result in immediate account suspension.

Hosts are also bound by the Nondiscrimination Policy. If you believe a host has discriminated against you, contact support@purestay.co.

If you submit a review, photograph, or other content, it must be accurate, your own, and not unlawful, defamatory, or infringing. You grant Purestay the license described in the Terms of Service. We may remove content that violates these terms, and we do not guarantee that any content will be published or retained.

Disputes about a stay are between you and the host. This includes condition of the home, access, cleanliness, standards, refunds, damage, and any injury or reaction.

Purestay is not a mediator, arbitrator, adjudicator, or insurer of these disputes and has no obligation to resolve them. We may, at our sole discretion and without assuming any duty, provide information or take action against a host under our own agreements.

The disclaimers and limitations in Sections 11 and 12 of the Terms of Service apply in full to your use of Purestay and to any stay, and are incorporated here by reference.

Without limiting them: Purestay is not liable for any injury, illness, allergic or chemical reaction, property damage, loss, or other harm arising out of or relating to any home, host, guest, or stay.

Section 14 of the Terms of Service , Idaho governing law, informal resolution, binding arbitration, and class action waiver, applies to disputes between you and Purestay, and is incorporated here by reference.

Disputes between you and a host are governed by the host's Rental Agreement and applicable law, not by this section.

We may update these Guest Terms. The version in effect at the time of your booking governs that booking.

support@purestay.co

Purestay LLC, an Idaho limited liability company