Policies

Terms of Service

What Purestay is, how the platform may be used, and the terms that govern your account.

Guest Terms

How you book, how payments and refunds work, what Our Standards mean, and what to do if something goes wrong.

Host Agreement

The complete agreement governing your listing — independent status, Our Standards, bookings, fees, content, conduct, enforcement, and taxes.

Health and Environmental Disclaimer

What the fragrance-free standard is and is not, the limits of Our Standards, and the risks every guest assumes.

Privacy Policy

How we collect, use, and protect your information.

Anti-Discrimination Policy

Our commitment to fair, inclusive, and equal treatment of every guest and host.

Host–Guest Rental Agreement (template)

Provided for commission-tier hosts. Purestay is not a party to this agreement.